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The SOS feature allows customers to instantly raise emergency requests. These requests are captured in real time and displayed in the admin panel, enabling the support team to take immediate action.

Customers can raise an SOS request directly from the SOS section within the app. They can upload an image and their location is automatically captured using GPS at the time of submission.

All submitted SOS requests are displayed in the SOS management panel available to the admin or support team. Each entry includes the user’s details and request information.

Admins can view:

• The uploaded image
• Full name
• Email address
• Contact number
• Request creation date and time
• Current location (address)

The customer’s real-time location is automatically captured through GPS when the SOS request is submitted. This address is displayed alongside the request.

Yes. By clicking the “Go to Location” button, a map pop-up opens showing the exact spot where the SOS request originated. This helps in accurate location tracking.

The admin can:

• View and verify the details
• Identify the location using the map
• Allocate emergency resources
• Forward the location and details to concerned authorities or teams

Yes. Each SOS request comes with a creation date and time, which helps track when the request was raised and prioritize urgent responses.

Yes, depending on system permissions, the request data and location can be exported or shared with response teams, security, or emergency contacts for further action.

Yes, the SOS feature is designed to work seamlessly across web and mobile platforms to ensure accessibility during emergencies.

Each request is logged individually with its own timestamp and location data, allowing the admin to respond to them separately and prioritize accordingly.

Yes, the system can maintain logs or reports of all SOS requests, their statuses, and actions taken—helping you monitor responsiveness and maintain records.