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Customer Support

Customer Support organizes your agents and operations and can stand in for a variety of organizational structures. To represent marketplaces or geographical regions, you can utilize the Customer Support feature. To help you monitor the effectiveness of your employees and make data-driven decisions to streamline your operations, Quickorders also offers analytics and reporting solutions. You can govern what tasks and information each team member sees by giving each manager and agent its own set of permissions and access levels.

Quickorders will automatically assign tasks to agents based on the auto-allocation criteria that you have given once you have configured auto-allocation at the team level. Admin can configure chat support and add pre-recorded answers to the questions that customers frequently ask. Chat support is intended to streamline consumer interactions with services, improving their overall experience. By lowering the normal cost of customer service, they also present fresh chances to enhance the customer interaction process.

With Quickorders Customer Support, you can enable your support staff to collaborate and quickly address customer issues.
By selecting the parameters icon from the menu on the left sidebar of your dashboard, you can also define parameters for your sales and support platform. From received messages to brand-new open chats, you can keep tabs on anything here. Additionally, you can keep an eye on volume trends and client comments.

Through the “Customer Support” feature, the admins gain the ability to access reports submitted by customers and address their queries effectively. To initiate the process of adding customer support, the admins are required to follow these steps:

• Begin by providing a reason for the customer support request.
• Proceed by submitting the provided information.
• Once these steps are completed, the admins can efficiently manage and address customer queries through the customer support feature.

In the Customer Support Feature, the admin can see various details of a particular complaint such as the image and name of the complainant, the reason for the complaint, and the description of the complaint. The status tab refers to the status of the complaint, the admin can change the status from pending to resolved and vice-versa.