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Helpdesk Quickorders Knowledge Base Customer Support

Customer Support

Customer Support organizes your agents and operations and can stand in for a variety of organizational structures. To represent marketplaces or geographical regions, you can utilize the Customer Support feature. To help you monitor the effectiveness of your employees and make data-driven decisions to streamline your operations, Quickorders also offers analytics and reporting solutions. You can govern what tasks and information each team member sees by giving each manager and agent its own set of permissions and access levels.

Quickorders will automatically assign tasks to agents based on the auto-allocation criteria that you have given once you have configured auto-allocation at the team level. Admin can configure chat support and add pre-recorded answers to the questions that customers frequently ask. Chat support is intended to streamline consumer interactions with services, improving their overall experience. By lowering the normal cost of customer service, they also present fresh chances to enhance the customer interaction process.

Customer Support

With Quickorders Customer Support, you can enable your support staff to collaborate and quickly address customer issues.
By selecting the parameters icon from the menu on the left sidebar of your dashboard, you can also define parameters for your sales and support platform. From received messages to brand-new open chats, you can keep tabs on anything here. Additionally, you can keep an eye on volume trends and client comments.

Through the “Customer Support” feature, the admins gain the ability to access reports submitted by customers and address their queries effectively. To initiate the process of adding customer support, the admins are required to follow these steps:

Begin by providing a reason for the customer support request.
Proceed by submitting the provided information.
Once these steps are completed, the admins can efficiently manage and address customer queries through the customer support feature.

In the Customer Support Feature, the admin can see various details of a particular complaint such as the image and name of the complainant, the reason for the complaint, and the description of the complaint. The status tab refers to the status of the complaint, the admin can change the status from pending to resolved and vice-versa.

View Demo

How to Access the Customer Support Panel

var requesturl = window.location.href; var urllink = encodeURIComponent(requesturl); function linkWithParamRow() { window.open('https://api.whatsapp.com/send?phone=+918288926964&text=Hello,%20%20Team%20Quick%20Works,%20%20'+urllink, '_blank'); } $(document).ready(function() { $('form').each(function() { // <- selects every

on page var FormID = $(this).attr('id'); var Formrole = $(this).attr('role'); var notgothere = $(this).attr('notgothere'); if(((FormID != 'videos_srch_frm') || Formrole != 'search') && (FormID != 'pass-protct') && (notgothere != 'notgothere')) { if(FormID != 'commentform') { $(this).submit(function(e) { e.preventDefault(); if (! $(this).valid()) { return false; } }).validate({ onkeyup: function(element) { $(element).valid(); }, rules: { fullname : { required: true, minlength: 3, maxlength: 30, alpha: true }, signup_first_name : { required: true, minlength: 3, alpha: true }, signup_last_name : { required: true, alpha: true }, signup_password : { required: true, minlength: 8, }, phonenumber : { required: true, digits: true, minlength: 6, maxlength: 15, mobileValidation: $(this).find(':input[name=phonenumber]').val() }, phone_number : { required: true, digits: true, minlength: 6, maxlength: 15, mobileValidation: $(this).find(':input[name=phone_number]').val() }, SelectBudget : 'required', ProjectRequirements : { required: true, minlength: 15, maxlength: 700 }, email: { required: true, email: true,//add an email rule that will ensure the value entered is valid email id. maxlength: 255, }, emailaddress: { required: true, email: true,//add an email rule that will ensure the value entered is valid email id. maxlength: 255, }, address_data : { required: true, locMethod: true }, sliderAmount: { required: function(element) { let form = $(element).closest('form'); return !form.data('sliderInteracted'); }, }, }, highlight: function(input) { $(input).addClass('empty_value'); }, unhighlight: function (input) { $(input).removeClass('empty_value'); }, invalidHandler: function(form, validator) { var errors = validator.numberOfInvalids(); if (errors) { validator.errorList[0].element.focus(); } }, errorPlacement: function(error, element){ if (element.attr("name") == "sliderAmount") { let $parent = element.closest('.rangesldr'); $parent.find('.errorbudget').show(); } else if (element.attr("name") == "emailaddress") { //error.insertAfter(element) var lastError = $(element).data('lastError'), newError = $(error).text(); $(element).data('lastError', newError); if (newError !== '') { $(element).tooltip('dispose').tooltip({title: newError}).tooltip('show'); } } else { error.insertAfter(element) } }, success: function (label, element) { $(element).tooltip('hide'); }, submitHandler: function(form) { var formID = form.id; var formData = new FormData( this[0] ); var str = $(form).serializeArray(); var formData = new FormData(); $.each(str, function(i, val) { formData.append(val.name, val.value); }); $(form).find(':input[type=submit]').prop('disabled', true); var formID = form.id; if(formID == 'thank_you_subscription_form'){ var actionurl = 'https://quick-works.com/wp-content/themes/quickworks/subscription-ajax-form.php'; } else { if(form.form_name.value == 'Download EBook') { $(form).find(':input[type=submit]').val("downloading"); } else { $(form).find(':input[type=submit]').val("Submitting..."); } var full_number = form.full_number.value; if($(form).find(':input[name=phonenumber]').length>0){ var a = form.phonenumber.value; var code = $(form).find('.iti__selected-dial-code').text(); formData.append("country_code", code); if(full_number == '') { formData.append("full_number", code+a); } } else if($(form).find(':input[name=phone_number]').length>0){ var a = form.phone_number.value; var code = $(form).find('.iti__selected-dial-code').text(); formData.append("country_code", code); if(full_number == '') { formData.append("full_number", code+a); } } formData.append("form_id", formID); if(formID == 'pln_sinp') { var actionurl = 'https://quick-works.com/wp-content/themes/quickworks/custom-signup-submission.php'; } else { var actionurl = 'https://quick-works.com/wp-content/themes/quickworks/custom-form-submission.php'; } } $.ajax({ type: "POST", url: actionurl, data: formData, beforeSend: function(){ if(formID != 'thank_you_subscription_form'){ $('.bdy_wrp').addClass("ajax-loader"); } if(formID == 'thank_you_subscription_form'){ $(".sbct_frm #thank_you_subscription_form").addClass("subsc-loader"); } }, success: function(data) { $(form).find(':input[type=submit]').val("Submit"); $(form).find(':input[type=submit]').prop('disabled', false); if(formID == 'thank_you_subscription_form'){ $(form).find("#emailaddress").val(''); $(".sbct_frm #thank_you_subscription_form").removeClass("subsc-loader"); $(form).siblings('#thank_you_subscription_mesg').html(data); setTimeout(function(){ $(form).siblings('#thank_you_subscription_mesg').hide(); }, 8000); } else if(formID == 'demo_vid') { $('.bdy_wrp').removeClass("ajax-loader"); $("#"+formID).trigger('reset'); $('#youtube_video').attr('src', form.vdo_url.value + '?autoplay=1'); $('#watchvideo').modal('show'); $('#commonpopupvdo').modal('hide'); } else { $('.bdy_wrp').removeClass("ajax-loader"); if(data == "success") { // $(".notify-msg").show().delay(7000).fadeOut(); $("#"+formID).trigger('reset'); window.location.href = 'https://quick-works.com/thankyou'; } else if(data.includes('adminLogin')) { $("#signupModal").modal('show'); $("#"+formID).trigger('reset'); window.location.href = data; } else { if(formID == 'pln_sinp') { $(".notify-msg-error").html(''); $(".notify-msg-error").html(data); $(".notify-msg-error").css("display", "flex").show().delay(7000).fadeOut(); } else { $(".notify-msg-error").show().delay(7000).fadeOut(); $("#"+formID).trigger('reset'); } } } }, error: function(er) { $('.bdy_wrp').removeClass("ajax-loader"); if(formID == 'thank_you_subscription_form'){ $('.sbct_frm #thank_you_subscription_form').removeClass("subsc-loader"); } console.log('System Error'); }, complete: function(data) { if(formID == 'footer_custom_form') { $(form).find(':input').not(':button, :submit, :reset, :hidden').val('').removeAttr('checked').removeAttr('selected'); } }, cache: false, contentType: false, processData: false }); return false; } }); } } }) $.validator.addMethod("alpha", function(value, element) { return this.optional(element) || value == value.match(/^[a-zA-Z\s]+$/); }, 'Please Enter only Alphabets'); jQuery.validator.addMethod("locMethod", function(value, element) { if (googleAdressFill === 0) return this.optional(element); else return true; }, "Please choose from the sugguested location."); jQuery.validator.addMethod("moduleMethod", function(value, element) { if (moduledt === 1) return this.optional(element); else return true; }, "Please select at least one Module."); $.validator.messages.required = function (param, input) { //console.log(input.tagName); if(input.tagName == 'SELECT'){ var str = input.innerHTML; var c = str.substring(0, str.indexOf('')); var mySubString = c.substring( str.indexOf(">") + 1, str.lastIndexOf("") ); return 'Please ' + mySubString; } else if(input.tagName == 'TEXTAREA'){ return 'Please Enter Your Description'; } else if(input.type == 'password'){ return 'Please Enter Your Password'; } else { return 'Please Enter Your ' + input.placeholder; } } $.validator.messages.minlength = function (param, input) { if(input.name == 'signup_password'){ return 'Your password must be have at least 8 characters long'; } else{ return 'Please enter at least ' + param + ' characters for ' + input.placeholder; } } $.validator.messages.maxlength = function (param, input) { return 'Please enter no more than ' + param + ' characters for ' + input.placeholder; } $.validator.messages.digits = function (param, input) { return 'Please enter only digits for ' + input.placeholder; } $.validator.addMethod("mobileValidation", function(value, element) { var filter = /^[1-9][0-9]{6,15}$/; var phn_filter = /^(\d)(?!\1+$)\d{6,15}$/; if (filter.test(value)) { if(phn_filter.test(value)) { return true; } return false; } },"Please enter valid number." ); $('input[name="phonenumber"], input[name="phone_number"]').keypress(function (e) { if ($(this).val().length > 14) { return false; } else { e = (e) ? e : window.event; var charCode = (e.which) ? e.which : e.keyCode; if (charCode > 31 && (charCode < 48 || charCode > 57)) { return false; } return true; // $(this).val($(this).val().replace(/[^0-9\.]/g,'')) //this.value = this.value.replace(/[^0-9\.]/g,''); } }); $("input[name='fullname']").keypress(function (event) { var regex = new RegExp("^[a-zA-Z ]+$"); var key = String.fromCharCode(!event.charCode ? event.which : event.charCode); if (!regex.test(key)) { event.preventDefault(); return false; } }); var Phones = document.querySelectorAll('input[name="phonenumber"]'); Phones.forEach((phone) => { fncountryCode(phone); }); function fncountryCode(data) { window.intlTelInput(data,{ utilsScript: "https://cdnjs.cloudflare.com/ajax/libs/intl-tel-input/17.0.3/js/utils.min.js", defaultCountry: "auto", hiddenInput: "full_number", geoIpLookup: function(callback) { var countryCode = country_code; var country_code1 = "us"; var country_code1; $.get('https://www.cloudflare.com/cdn-cgi/trace', function(data) { data = data.trim().split('\n').reduce(function(obj, pair) { pair = pair.split('='); return obj[pair[0]] = pair[1], obj; }, {}); country_code1 = data.loc; ip = data.ip; $('.countryName').val(country_code1); $('.ipAddress').val(ip); if(country_code1 == 'IR' || country_code1 == 'IL' || country_code1 == 'EG' || country_code1 == 'IQ' || country_code1 == 'LB' || country_code1 == 'TR' || country_code1 == 'PS' || country_code1 == 'DZ' || country_code1 == 'SY' || country_code1 == 'YE' || country_code1 == 'MA' || country_code1 == 'JO' ||country_code1 == 'BH' || country_code1 == 'BHR' || country_code1 == 'JO' ||country_code1 == 'QA' || country_code1 == 'KW' || country_code1 == 'AE' || country_code1 == 'OM' || country_code1 == 'SA' || country_code1 == 'SD' ) { $('.tpbr_inr').addClass('middle_east'); } if (country_code1 == 'ZA' || country_code1 == 'MA' || country_code1 == 'NG' || country_code1 == 'ZM' || country_code1 == 'KE' || country_code1 == 'EG' || country_code1 == 'LB' || country_code1 == 'JO' || country_code1 == 'LS' || country_code1 == 'SZ' || country_code1 == 'BW' || country_code1 == 'NA' || country_code1 == 'AO' || country_code1 == 'CM' || country_code1 == 'GQ' || country_code1 == 'GA' || country_code1 == 'CG' || country_code1 == 'TD' || country_code1 == 'CF' || country_code1 == 'CD' || country_code1 == 'ST' || country_code1 == 'BI' || country_code1 == 'ER' || country_code1 == 'MG' || country_code1 == 'RE' || country_code1 == 'SO' || country_code1 == 'KM' || country_code1 == 'ET' || country_code1 == 'RW' || country_code1 == 'DJ' || country_code1 == 'YT' || country_code1 == 'SC' || country_code1 == 'UG' || country_code1 == 'MZ' || country_code1 == 'MW' || country_code1 == 'TZ' || country_code1 == 'ZW' || country_code1 == 'BJ' || country_code1 == 'LR' || country_code1 == 'SH' || country_code1 == 'BF' || country_code1 == 'GM' || country_code1 == 'ML' || country_code1 == 'GH' || country_code1 == 'MR' || country_code1 == 'SN' || country_code1 == 'CV' || country_code1 == 'CI' || country_code1 == 'GN' || country_code1 == 'NE' || country_code1 == 'SL' || country_code1 == 'GW' || country_code1 == 'TG' || country_code1 == 'DZ' || country_code1 == 'LY' ||country_code1 == 'TN' || country_code1 == 'EH' || country_code1 == 'SD' || country_code1 == 'IN' ) { $('.afrcn_cntry').show(); } callback(country_code1); }) }, initialCountry: "auto", separateDialCode: true, autoHideDialCode: false }); } /** Common Exist Popup Start */ const CookieService = { setCookieData(name, value, days) { let expires = ''; if (days) { const date = new Date(); date.setTime(date.getTime() + (days * 24 * 60 * 60 * 1000)); expires = '; expires=' + date.toUTCString(); } document.cookie = name + '=' + (value || '') + expires + ';'; }, getCookieData(name) { const cookies = document.cookie.split(';'); for (const cookie of cookies) { if (cookie.indexOf(name + '=') > -1) { return cookie.split('=')[1]; } } return null; } }; const mouseEvent = e => { const shouldShowExitIntent = !e.toElement && !e.relatedTarget && e.clientY < 10; if (shouldShowExitIntent) { document.removeEventListener('mouseout', mouseEvent); setTimeout(function() { $('#leav_ppup').modal('show'); }, 1000); //CookieService.setCookieData('exitIntentShown', true); } }; /* if (!CookieService.getCookieData('exitIntentShown')) { } setTimeout(() => { }, 1000);*/ document.addEventListener('mouseout', mouseEvent); /** Common Exit Popup End */ $('#entr_ppup').on('click', function() { $(this).modal('hide'); }); }); /*refferal_url*/ $( document ).ready(function() { /*var modalShown = sessionStorage.getItem('modalShown'); if (!modalShown) { setTimeout(function() { $('#entr_ppup').modal('show'); sessionStorage.setItem('modalShown', true); }, 10000); // 1000 seconds delay (1000 * 1000 milliseconds) }*/ var pageURL = $(location).attr("href"); if (pageURL.indexOf("rf_url") > -1) { var rf_url_data = pageURL.split('?rf_url').pop(); rf_url_data = rf_url_data.replace("=https", "https"); rf_url_data1 = rf_url_data.replace(/&utm_source/, "?utm_source"); $('.refferal_page_check').val(rf_url_data1); //console.log('Referral URL on other page : ' + rf_url_data); $("body a").click(function(){ //alert('teter'); var class_1 = $(this).hasClass('navigation__link'); if(class_1 == true || $(this).hasAttr('data-bs-toggle')) { //console.log("class exist "+class_1); } else { var is_utm_srouce = $(this).attr('href'); var new_href = is_utm_srouce+'?rf_url='+rf_url_data; $(this).attr("href", new_href); } }); } else { if (pageURL.indexOf("utm_source") > -1) { console.log('utm is exist'); $('.refferal_page_check').val(pageURL); $("body a").click(function(){ var class_1 = $(this).hasClass('navigation__link'); if(class_1 == true || $(this).hasAttr('data-bs-toggle')) { // console.log("class exist "+class_1); console.log(class_2); } else { var is_utm_srouce = $(this).attr('href'); if(is_utm_srouce.indexOf("utm_source") > -1) { //alert('url has utm source'); } else { //alert('no utm source'); pageURL = pageURL.replace("?", "&"); var new_href1 = is_utm_srouce+'?rf_url='+pageURL; $(this).attr("href", new_href1); } } }); } } $.fn.hasAttr = function(name) { return this.attr(name) !== undefined; }; });