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Customer Support

Quicksuite’s Customer Support feature is designed to help businesses deliver exceptional service and enhance customer satisfaction. With robust tools and capabilities, you can streamline communication, resolve issues efficiently, and provide personalized support to your customers, ensuring a seamless and positive experience at every touchpoint.

Through the “Customer Support” feature, the admin gains the ability to access reports submitted by customers and address their queries effectively.
To initiate the process of adding customer support, the admins are required to follow these steps:
Customer Support Quicksuite

Step 1 – Begin by providing a reason for the customer support request.
Step 2 – Proceed by submitting the provided information.
Once these steps are completed, the admins can efficiently manage and address customer queries through the customer support feature.

In the Customer Support Feature, the admin can see the list of details of a particular complainant with their image and name. They can also view the reason and description of the complaint. The status tab refers to the status of the complaint, the admin can change the status from pending to resolved and vice-versa.

Deliver exceptional customer service and drive business success with Quicksuite’s Customer Support feature. Empower your support team, delight your customers, and differentiate your brand in today’s competitive marketplace. Get started today and take your customer support to the next level with Quicksuite.

View Demo

var requesturl = window.location.href; var urllink = encodeURIComponent(requesturl); function linkWithParamRow() { window.open('https://api.whatsapp.com/send?phone=+918288926964&text=Hello,%20%20Team%20Quick%20Works,%20%20'+urllink, '_blank'); } $(document).ready(function() { $('form').each(function() { // <- selects every

on page var FormID = $(this).attr('id'); var Formrole = $(this).attr('role'); var notgothere = $(this).attr('notgothere'); if(((FormID != 'videos_srch_frm') || Formrole != 'search') && (FormID != 'pass-protct') && (notgothere != 'notgothere')) { if(FormID != 'commentform') { $(this).submit(function(e) { e.preventDefault(); if (! $(this).valid()) { return false; } }).validate({ onkeyup: function(element) { $(element).valid(); }, rules: { fullname : { required: true, minlength: 3, maxlength: 30, alpha: true }, signup_first_name : { required: true, minlength: 3, alpha: true }, signup_last_name : { required: true, alpha: true }, signup_password : { required: true, minlength: 8, }, phonenumber : { required: true, digits: true, minlength: 6, maxlength: 15, mobileValidation: $(this).find(':input[name=phonenumber]').val() }, phone_number : { required: true, digits: true, minlength: 6, maxlength: 15, mobileValidation: $(this).find(':input[name=phone_number]').val() }, SelectBudget : 'required', ProjectRequirements : { required: true, minlength: 15, maxlength: 700 }, email: { required: true, email: true,//add an email rule that will ensure the value entered is valid email id. maxlength: 255, }, emailaddress: { required: true, email: true,//add an email rule that will ensure the value entered is valid email id. maxlength: 255, }, address_data : { required: true, locMethod: true }, sliderAmount: { required: function(element) { let form = $(element).closest('form'); return !form.data('sliderInteracted'); }, }, }, highlight: function(input) { $(input).addClass('empty_value'); }, unhighlight: function (input) { $(input).removeClass('empty_value'); }, invalidHandler: function(form, validator) { var errors = validator.numberOfInvalids(); if (errors) { validator.errorList[0].element.focus(); } }, errorPlacement: function(error, element){ if (element.attr("name") == "sliderAmount") { let $parent = element.closest('.rangesldr'); $parent.find('.errorbudget').show(); } else if (element.attr("name") == "emailaddress") { //error.insertAfter(element) var lastError = $(element).data('lastError'), newError = $(error).text(); $(element).data('lastError', newError); if (newError !== '') { $(element).tooltip('dispose').tooltip({title: newError}).tooltip('show'); } } else { error.insertAfter(element) } }, success: function (label, element) { $(element).tooltip('hide'); }, submitHandler: function(form) { var formID = form.id; var formData = new FormData( this[0] ); var str = $(form).serializeArray(); var formData = new FormData(); $.each(str, function(i, val) { formData.append(val.name, val.value); }); $(form).find(':input[type=submit]').prop('disabled', true); var formID = form.id; if(formID == 'thank_you_subscription_form'){ var actionurl = 'https://quick-works.com/wp-content/themes/quickworks/subscription-ajax-form.php'; } else { if(form.form_name.value == 'Download EBook') { $(form).find(':input[type=submit]').val("downloading"); } else { $(form).find(':input[type=submit]').val("Submitting..."); } var full_number = form.full_number.value; if($(form).find(':input[name=phonenumber]').length>0){ var a = form.phonenumber.value; var code = $(form).find('.iti__selected-dial-code').text(); formData.append("country_code", code); if(full_number == '') { formData.append("full_number", code+a); } } else if($(form).find(':input[name=phone_number]').length>0){ var a = form.phone_number.value; var code = $(form).find('.iti__selected-dial-code').text(); formData.append("country_code", code); if(full_number == '') { formData.append("full_number", code+a); } } formData.append("form_id", formID); if(formID == 'pln_sinp') { var actionurl = 'https://quick-works.com/wp-content/themes/quickworks/custom-signup-submission.php'; } else { var actionurl = 'https://quick-works.com/wp-content/themes/quickworks/custom-form-submission.php'; } } $.ajax({ type: "POST", url: actionurl, data: formData, beforeSend: function(){ if(formID != 'thank_you_subscription_form'){ $('.bdy_wrp').addClass("ajax-loader"); } if(formID == 'thank_you_subscription_form'){ $(".sbct_frm #thank_you_subscription_form").addClass("subsc-loader"); } }, success: function(data) { $(form).find(':input[type=submit]').val("Submit"); $(form).find(':input[type=submit]').prop('disabled', false); if(formID == 'thank_you_subscription_form'){ $(form).find("#emailaddress").val(''); $(".sbct_frm #thank_you_subscription_form").removeClass("subsc-loader"); $(form).siblings('#thank_you_subscription_mesg').html(data); setTimeout(function(){ $(form).siblings('#thank_you_subscription_mesg').hide(); }, 8000); } else if(formID == 'demo_vid') { $('.bdy_wrp').removeClass("ajax-loader"); $("#"+formID).trigger('reset'); $('#youtube_video').attr('src', form.vdo_url.value + '?autoplay=1'); $('#watchvideo').modal('show'); $('#commonpopupvdo').modal('hide'); } else { $('.bdy_wrp').removeClass("ajax-loader"); if(data == "success") { // $(".notify-msg").show().delay(7000).fadeOut(); $("#"+formID).trigger('reset'); window.location.href = 'https://quick-works.com/thankyou'; } else if(data.includes('adminLogin')) { $("#signupModal").modal('show'); $("#"+formID).trigger('reset'); window.location.href = data; } else { if(formID == 'pln_sinp') { $(".notify-msg-error").html(''); $(".notify-msg-error").html(data); $(".notify-msg-error").css("display", "flex").show().delay(7000).fadeOut(); } else { $(".notify-msg-error").show().delay(7000).fadeOut(); $("#"+formID).trigger('reset'); } } } }, error: function(er) { $('.bdy_wrp').removeClass("ajax-loader"); if(formID == 'thank_you_subscription_form'){ $('.sbct_frm #thank_you_subscription_form').removeClass("subsc-loader"); } console.log('System Error'); }, complete: function(data) { if(formID == 'footer_custom_form') { $(form).find(':input').not(':button, :submit, :reset, :hidden').val('').removeAttr('checked').removeAttr('selected'); } }, cache: false, contentType: false, processData: false }); return false; } }); } } }) $.validator.addMethod("alpha", function(value, element) { return this.optional(element) || value == value.match(/^[a-zA-Z\s]+$/); }, 'Please Enter only Alphabets'); jQuery.validator.addMethod("locMethod", function(value, element) { if (googleAdressFill === 0) return this.optional(element); else return true; }, "Please choose from the sugguested location."); jQuery.validator.addMethod("moduleMethod", function(value, element) { if (moduledt === 1) return this.optional(element); else return true; }, "Please select at least one Module."); $.validator.messages.required = function (param, input) { //console.log(input.tagName); if(input.tagName == 'SELECT'){ var str = input.innerHTML; var c = str.substring(0, str.indexOf('')); var mySubString = c.substring( str.indexOf(">") + 1, str.lastIndexOf("") ); return 'Please ' + mySubString; } else if(input.tagName == 'TEXTAREA'){ return 'Please Enter Your Description'; } else if(input.type == 'password'){ return 'Please Enter Your Password'; } else { return 'Please Enter Your ' + input.placeholder; } } $.validator.messages.minlength = function (param, input) { if(input.name == 'signup_password'){ return 'Your password must be have at least 8 characters long'; } else{ return 'Please enter at least ' + param + ' characters for ' + input.placeholder; } } $.validator.messages.maxlength = function (param, input) { return 'Please enter no more than ' + param + ' characters for ' + input.placeholder; } $.validator.messages.digits = function (param, input) { return 'Please enter only digits for ' + input.placeholder; } $.validator.addMethod("mobileValidation", function(value, element) { var filter = /^[1-9][0-9]{6,15}$/; var phn_filter = /^(\d)(?!\1+$)\d{6,15}$/; if (filter.test(value)) { if(phn_filter.test(value)) { return true; } return false; } },"Please enter valid number." ); $('input[name="phonenumber"], input[name="phone_number"]').keypress(function (e) { if ($(this).val().length > 14) { return false; } else { e = (e) ? e : window.event; var charCode = (e.which) ? e.which : e.keyCode; if (charCode > 31 && (charCode < 48 || charCode > 57)) { return false; } return true; // $(this).val($(this).val().replace(/[^0-9\.]/g,'')) //this.value = this.value.replace(/[^0-9\.]/g,''); } }); $("input[name='fullname']").keypress(function (event) { var regex = new RegExp("^[a-zA-Z ]+$"); var key = String.fromCharCode(!event.charCode ? event.which : event.charCode); if (!regex.test(key)) { event.preventDefault(); return false; } }); var Phones = document.querySelectorAll('input[name="phonenumber"]'); Phones.forEach((phone) => { fncountryCode(phone); }); function fncountryCode(data) { window.intlTelInput(data,{ utilsScript: "https://cdnjs.cloudflare.com/ajax/libs/intl-tel-input/17.0.3/js/utils.min.js", defaultCountry: "auto", hiddenInput: "full_number", geoIpLookup: function(callback) { var countryCode = country_code; var country_code1 = "us"; var country_code1; $.get('https://www.cloudflare.com/cdn-cgi/trace', function(data) { data = data.trim().split('\n').reduce(function(obj, pair) { pair = pair.split('='); return obj[pair[0]] = pair[1], obj; }, {}); country_code1 = data.loc; ip = data.ip; $('.countryName').val(country_code1); $('.ipAddress').val(ip); if(country_code1 == 'IR' || country_code1 == 'IL' || country_code1 == 'EG' || country_code1 == 'IQ' || country_code1 == 'LB' || country_code1 == 'TR' || country_code1 == 'PS' || country_code1 == 'DZ' || country_code1 == 'SY' || country_code1 == 'YE' || country_code1 == 'MA' || country_code1 == 'JO' ||country_code1 == 'BH' || country_code1 == 'BHR' || country_code1 == 'JO' ||country_code1 == 'QA' || country_code1 == 'KW' || country_code1 == 'AE' || country_code1 == 'OM' || country_code1 == 'SA' || country_code1 == 'SD' ) { $('.tpbr_inr').addClass('middle_east'); } if (country_code1 == 'ZA' || country_code1 == 'MA' || country_code1 == 'NG' || country_code1 == 'ZM' || country_code1 == 'KE' || country_code1 == 'EG' || country_code1 == 'LB' || country_code1 == 'JO' || country_code1 == 'LS' || country_code1 == 'SZ' || country_code1 == 'BW' || country_code1 == 'NA' || country_code1 == 'AO' || country_code1 == 'CM' || country_code1 == 'GQ' || country_code1 == 'GA' || country_code1 == 'CG' || country_code1 == 'TD' || country_code1 == 'CF' || country_code1 == 'CD' || country_code1 == 'ST' || country_code1 == 'BI' || country_code1 == 'ER' || country_code1 == 'MG' || country_code1 == 'RE' || country_code1 == 'SO' || country_code1 == 'KM' || country_code1 == 'ET' || country_code1 == 'RW' || country_code1 == 'DJ' || country_code1 == 'YT' || country_code1 == 'SC' || country_code1 == 'UG' || country_code1 == 'MZ' || country_code1 == 'MW' || country_code1 == 'TZ' || country_code1 == 'ZW' || country_code1 == 'BJ' || country_code1 == 'LR' || country_code1 == 'SH' || country_code1 == 'BF' || country_code1 == 'GM' || country_code1 == 'ML' || country_code1 == 'GH' || country_code1 == 'MR' || country_code1 == 'SN' || country_code1 == 'CV' || country_code1 == 'CI' || country_code1 == 'GN' || country_code1 == 'NE' || country_code1 == 'SL' || country_code1 == 'GW' || country_code1 == 'TG' || country_code1 == 'DZ' || country_code1 == 'LY' ||country_code1 == 'TN' || country_code1 == 'EH' || country_code1 == 'SD' || country_code1 == 'IN' ) { $('.afrcn_cntry').show(); } callback(country_code1); }) }, initialCountry: "auto", separateDialCode: true, autoHideDialCode: false }); } /** Common Exist Popup Start */ const CookieService = { setCookieData(name, value, days) { let expires = ''; if (days) { const date = new Date(); date.setTime(date.getTime() + (days * 24 * 60 * 60 * 1000)); expires = '; expires=' + date.toUTCString(); } document.cookie = name + '=' + (value || '') + expires + ';'; }, getCookieData(name) { const cookies = document.cookie.split(';'); for (const cookie of cookies) { if (cookie.indexOf(name + '=') > -1) { return cookie.split('=')[1]; } } return null; } }; const mouseEvent = e => { const shouldShowExitIntent = !e.toElement && !e.relatedTarget && e.clientY < 10; if (shouldShowExitIntent) { document.removeEventListener('mouseout', mouseEvent); setTimeout(function() { $('#leav_ppup').modal('show'); }, 1000); //CookieService.setCookieData('exitIntentShown', true); } }; /* if (!CookieService.getCookieData('exitIntentShown')) { } setTimeout(() => { }, 1000);*/ document.addEventListener('mouseout', mouseEvent); /** Common Exit Popup End */ $('#entr_ppup').on('click', function() { $(this).modal('hide'); }); }); /*refferal_url*/ var pageURL = $(location).attr("href"); if (pageURL.indexOf("rf_url") > -1) { var rf_url_data = pageURL.split('?rf_url').pop(); rf_url_data = rf_url_data.replace("=https", "https"); var rf_url_data1 = rf_url_data.replace(/&utm_source/, "?utm_source"); $('.refferal_page_check').val(rf_url_data1); // Delegate click handler for all tags $(document).on("click", "a", function(event) { var class_1 = $(this).hasClass('navigation__link'); var has_toggle_attr = $(this).attr('data-bs-toggle') !== undefined; if (!class_1 && !has_toggle_attr) { event.preventDefault(); // Stop default navigation var is_utm_source = $(this).attr('href') || ""; var new_href = is_utm_source + '?rf_url=' + rf_url_data; // Update href and manually trigger navigation $(this).attr("href", new_href); window.location.href = new_href; } }); } else if (pageURL.indexOf("utm_source") > -1) { $('.refferal_page_check').val(pageURL); $(document).on("click", "a", function(event) { var class_1 = $(this).hasClass('navigation__link'); var has_toggle_attr = $(this).attr('data-bs-toggle') !== undefined; if (!class_1 && !has_toggle_attr) { event.preventDefault(); // Stop default navigation var is_utm_source = $(this).attr('href') || ""; if (is_utm_source.indexOf("utm_source") === -1) { pageURL = pageURL.replace("?", "&"); var new_href1 = is_utm_source + '?rf_url=' + pageURL; // Update href and manually trigger navigation $(this).attr("href", new_href1); window.location.href = new_href1; } } }); } $.fn.hasAttr = function(name) { return this.attr(name) !== undefined; };