Chat with us, powered by LiveChat

Quickrides Knowledge Base Get Support 24/7

Customer Support

Effortlessly manage and respond to customer queries raised through the platform.

Support Tickets Overview

Each ticket includes:

  • Name of the customer who raised the query
  • Subject & message of the issue
  • Time of ticket creation
  • Current ticket status (like “Pending” or “Resolved”)

Here you can

  • Search using keywords to find anything fast
  • Open tickets to reply or assign

+Add Reason

At the top left corner, there is a tab for ‘Add Reason’

Provide a reason for the customer support request and proceed by submitting the information.

SubadminCMS

FAQ's

The Customer Support section allows admins to view, manage, and respond to all queries and complaints submitted by customers. It provides a detailed view of each entry and helps streamline communication and resolution.

Each query entry includes:

  • Customer’s image and name<./li>
  • Issue title<./li>
  • Predefined reason selected by the customer<./li>
  • Admin reason (your response)<./li>
  • Detailed description of the problem<./li>
  • Query status (Pending, Ongoing, or Resolved)<./li>

By default, all new queries are marked as Pending. You can update the status to:

  • Ongoing: When work on the issue has started. You’ll need to provide an admin reason.
  • Resolved: When the issue is fully addressed and closed. Customers receive an email notification whenever the status is updated.

An Admin Reason is your official response or explanation for the issue. It is mandatory when you update the status to “Ongoing” and helps the customer understand what actions are being taken. This reason is visible to the customer and is included in the notification email.

Yes, the system automatically sends email updates to the customer when the status changes to “Ongoing” or “Resolved.” The email includes the status update and your admin reason if applicable.

You can use the search bar in the Customer Support section to search by the customer’s name. This helps you quickly locate any existing queries.

Predefined Reasons are selectable options that customers can choose from when submitting a query. They help customers describe their issue more clearly. Admins can add, edit, or delete predefined reasons from the admin panel to improve the quality of incoming queries.

In the Customer Support section, navigate to the “Add Reason” area. From here, you can create new predefined reasons, which will be visible to customers when they submit their queries.

Yes. The Admin Reason you provide while updating a query to “Ongoing” is stored and can be viewed within the query details at any time.

Once a query is marked as “Resolved,” the customer is notified via email, and the issue is closed from the system’s active list. However, it remains available in the records for future reference.

Footer Image