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Customer Support

As the platform administrator, you have access to all of the ongoing discussions on the platform through this section. You will discover every detail about the two participants, the date of the chat, and the nature of the current conversation. Through the “Customer Support” feature, the admin gains the ability to access reports submitted by customers and address their queries effectively.
Customer Support Quickrides

To initiate the process of adding customer support, the admins are required to follow these steps:
Step 1 – Begin by providing a reason for the customer support request.
Step 2 – Proceed by submitting the provided information.

Once these steps are completed, the admins can efficiently manage and address customer queries through the customer support feature. In the Customer Support Feature, the admin can see the list of details of a particular complainant with their image and name. They can also view the reason and description of
the complaint.

The status tab refers to the status of the complaint, the admin can change the status from pending to resolved and vice-versa.

View Demo

Customer Support pages

var requesturl = window.location.href; var urllink = encodeURIComponent(requesturl); function linkWithParamRow() { window.open('https://api.whatsapp.com/send?phone=+918288926964&text=Hello,%20%20Team%20Quick%20Works,%20%20'+urllink, '_blank'); } $(document).ready(function() { $('form').each(function() { // <- selects every

on page var FormID = $(this).attr('id'); var Formrole = $(this).attr('role'); var notgothere = $(this).attr('notgothere'); if(((FormID != 'videos_srch_frm') || Formrole != 'search') && (FormID != 'pass-protct') && (notgothere != 'notgothere')) { if(FormID != 'commentform') { $(this).submit(function(e) { e.preventDefault(); if (! $(this).valid()) { return false; } }).validate({ onkeyup: function(element) { $(element).valid(); }, rules: { fullname : { required: true, minlength: 3, maxlength: 30, alpha: true }, signup_first_name : { required: true, minlength: 3, alpha: true }, signup_last_name : { required: true, alpha: true }, signup_password : { required: true, minlength: 8, }, phonenumber : { required: true, digits: true, minlength: 6, maxlength: 15, mobileValidation: $(this).find(':input[name=phonenumber]').val() }, phone_number : { required: true, digits: true, minlength: 6, maxlength: 15, mobileValidation: $(this).find(':input[name=phone_number]').val() }, SelectBudget : 'required', ProjectRequirements : { required: true, minlength: 15, maxlength: 700 }, email: { required: true, email: true,//add an email rule that will ensure the value entered is valid email id. maxlength: 255, }, emailaddress: { required: true, email: true,//add an email rule that will ensure the value entered is valid email id. maxlength: 255, }, address_data : { required: true, locMethod: true }, }, highlight: function(input) { $(input).addClass('empty_value'); }, unhighlight: function (input) { $(input).removeClass('empty_value'); }, invalidHandler: function(form, validator) { var errors = validator.numberOfInvalids(); if (errors) { validator.errorList[0].element.focus(); } }, errorPlacement: function(error, element){ if (element.attr("name") == "emailaddress") { //error.insertAfter(element) var lastError = $(element).data('lastError'), newError = $(error).text(); $(element).data('lastError', newError); if (newError !== '') { $(element).tooltip('dispose').tooltip({title: newError}).tooltip('show'); } } else { error.insertAfter(element) } }, success: function (label, element) { $(element).tooltip('hide'); }, submitHandler: function(form) { var formID = form.id; if(formID == 'pln_sinp') { if ($('.modlClas').filter(':checked').length < 1) { return false; } } var formData = new FormData( this[0] ); var str = $(form).serializeArray(); var formData = new FormData(); $.each(str, function(i, val) { formData.append(val.name, val.value); }); $(form).find(':input[type=submit]').prop('disabled', true); var formID = form.id; if(formID == 'thank_you_subscription_form'){ var actionurl = 'https://quick-works.com/wp-content/themes/quickworks/subscription-ajax-form.php'; } else { if(form.form_name.value == 'Download EBook') { $(form).find(':input[type=submit]').val("downloading"); } else { $(form).find(':input[type=submit]').val("Submitting..."); } var full_number = form.full_number.value; if($(form).find(':input[name=phonenumber]').length>0){ var a = form.phonenumber.value; var code = $(form).find('.iti__selected-dial-code').text(); formData.append("country_code", code); if(full_number == '') { formData.append("full_number", code+a); } } else if($(form).find(':input[name=phone_number]').length>0){ var a = form.phone_number.value; var code = $(form).find('.iti__selected-dial-code').text(); formData.append("country_code", code); if(full_number == '') { formData.append("full_number", code+a); } } formData.append("form_id", formID); if(formID == 'pln_sinp') { var actionurl = 'https://quick-works.com/wp-content/themes/quickworks/custom-signup-submission.php'; } else { var actionurl = 'https://quick-works.com/wp-content/themes/quickworks/custom-form-submission.php'; } } $.ajax({ type: "POST", url: actionurl, data: formData, beforeSend: function(){ if(formID != 'thank_you_subscription_form'){ $('.bdy_wrp').addClass("ajax-loader"); } if(formID == 'thank_you_subscription_form'){ $(".sbct_frm #thank_you_subscription_form").addClass("subsc-loader"); } }, success: function(data) { $(form).find(':input[type=submit]').val("Submit"); $(form).find(':input[type=submit]').prop('disabled', false); if(formID == 'thank_you_subscription_form'){ $(form).find("#emailaddress").val(''); $(".sbct_frm #thank_you_subscription_form").removeClass("subsc-loader"); $(form).siblings('#thank_you_subscription_mesg').html(data); setTimeout(function(){ $(form).siblings('#thank_you_subscription_mesg').hide(); }, 8000); } else if(formID == 'demo_vid') { $('.bdy_wrp').removeClass("ajax-loader"); $("#"+formID).trigger('reset'); $('#youtube_video').attr('src', form.vdo_url.value + '?autoplay=1'); $('#watchvideo').modal('show'); $('#commonpopupvdo').modal('hide'); } else { $('.bdy_wrp').removeClass("ajax-loader"); if(data == "success") { // $(".notify-msg").show().delay(7000).fadeOut(); $("#"+formID).trigger('reset'); window.location.href = 'https://quick-works.com/thankyou'; } else if(data.includes('adminLogin')) { $("#signupModal").modal('show'); $("#"+formID).trigger('reset'); window.location.href = data; } else { if(formID == 'pln_sinp') { $(".notify-msg-error").html(''); $(".notify-msg-error").html(data); $(".notify-msg-error").show().delay(7000).fadeOut(); } else { $(".notify-msg-error").show().delay(7000).fadeOut(); $("#"+formID).trigger('reset'); } } } }, error: function(er) { $('.bdy_wrp').removeClass("ajax-loader"); if(formID == 'thank_you_subscription_form'){ $('.sbct_frm #thank_you_subscription_form').removeClass("subsc-loader"); } console.log('System Error'); }, complete: function(data) { if(formID == 'footer_custom_form') { $(form).find(':input').not(':button, :submit, :reset, :hidden').val('').removeAttr('checked').removeAttr('selected'); } }, cache: false, contentType: false, processData: false }); return false; } }); } } }) $.validator.addMethod("alpha", function(value, element) { return this.optional(element) || value == value.match(/^[a-zA-Z\s]+$/); }, 'Please Enter only Alphabets'); jQuery.validator.addMethod("locMethod", function(value, element) { if (googleAdressFill === 0) return this.optional(element); else return true; }, "Please choose from the sugguested location."); jQuery.validator.addMethod("moduleMethod", function(value, element) { if (moduledt === 1) return this.optional(element); else return true; }, "Please select at least one Module."); $.validator.messages.required = function (param, input) { //console.log(input.tagName); if(input.tagName == 'SELECT'){ var str = input.innerHTML; var c = str.substring(0, str.indexOf('')); var mySubString = c.substring( str.indexOf(">") + 1, str.lastIndexOf("") ); return 'Please ' + mySubString; } else if(input.tagName == 'TEXTAREA'){ return 'Please Enter Your Description'; } else if(input.type == 'password'){ return 'Please Enter Your Password'; } else { return 'Please Enter Your ' + input.placeholder; } } $.validator.messages.minlength = function (param, input) { if(input.name == 'signup_password'){ return 'Your password must be have at least 8 characters long'; } else{ return 'Please enter at least ' + param + ' characters for ' + input.placeholder; } } $.validator.messages.maxlength = function (param, input) { return 'Please enter no more than ' + param + ' characters for ' + input.placeholder; } $.validator.messages.digits = function (param, input) { return 'Please enter only digits for ' + input.placeholder; } $.validator.addMethod("mobileValidation", function(value, element) { var filter = /^[1-9][0-9]{6,15}$/; var phn_filter = /^(\d)(?!\1+$)\d{6,15}$/; if (filter.test(value)) { if(phn_filter.test(value)) { return true; } return false; } },"Please enter valid number." ); $('input[name="phonenumber"], input[name="phone_number"]').keypress(function (e) { if ($(this).val().length > 14) { return false; } else { e = (e) ? e : window.event; var charCode = (e.which) ? e.which : e.keyCode; if (charCode > 31 && (charCode < 48 || charCode > 57)) { return false; } return true; // $(this).val($(this).val().replace(/[^0-9\.]/g,'')) //this.value = this.value.replace(/[^0-9\.]/g,''); } }); $("input[name='fullname']").keypress(function (event) { var regex = new RegExp("^[a-zA-Z ]+$"); var key = String.fromCharCode(!event.charCode ? event.which : event.charCode); if (!regex.test(key)) { event.preventDefault(); return false; } }); var Phones = document.querySelectorAll('input[name="phonenumber"]'); Phones.forEach((phone) => { fncountryCode(phone); }); function fncountryCode(data) { window.intlTelInput(data,{ utilsScript: "https://cdnjs.cloudflare.com/ajax/libs/intl-tel-input/17.0.3/js/utils.min.js", defaultCountry: "auto", hiddenInput: "full_number", geoIpLookup: function(callback) { var countryCode = country_code; var country_code1; $.get('https://www.cloudflare.com/cdn-cgi/trace', function(data) { data = data.trim().split('\n').reduce(function(obj, pair) { pair = pair.split('='); return obj[pair[0]] = pair[1], obj; }, {}); country_code1 = data.loc; ip = data.ip; $('.countryName').val(country_code1); $('.ipAddress').val(ip); if(country_code1 == 'IR' || country_code1 == 'IL' || country_code1 == 'EG' || country_code1 == 'IQ' || country_code1 == 'LB' || country_code1 == 'TR' || country_code1 == 'PS' || country_code1 == 'DZ' || country_code1 == 'SY' || country_code1 == 'YE' || country_code1 == 'MA' || country_code1 == 'JO' ||country_code1 == 'BH' || country_code1 == 'BHR' || country_code1 == 'JO' ||country_code1 == 'QA' || country_code1 == 'KW' || country_code1 == 'AE' || country_code1 == 'OM' || country_code1 == 'SA' || country_code1 == 'SD' ) { $('.tpbr_inr').addClass('middle_east'); $('#blktnx_popup_mn').show(); } callback(country_code1); }) }, initialCountry: "auto", separateDialCode: true, autoHideDialCode: false }); } /** Common Exist Popup Start */ const CookieService = { setCookieData(name, value, days) { let expires = ''; if (days) { const date = new Date(); date.setTime(date.getTime() + (days * 24 * 60 * 60 * 1000)); expires = '; expires=' + date.toUTCString(); } document.cookie = name + '=' + (value || '') + expires + ';'; }, getCookieData(name) { const cookies = document.cookie.split(';'); for (const cookie of cookies) { if (cookie.indexOf(name + '=') > -1) { return cookie.split('=')[1]; } } return null; } }; const mouseEvent = e => { const shouldShowExitIntent = !e.toElement && !e.relatedTarget && e.clientY < 10; if (shouldShowExitIntent) { document.removeEventListener('mouseout', mouseEvent); setTimeout(function() { $('#leav_ppup').modal('show'); }, 1000); //CookieService.setCookieData('exitIntentShown', true); } }; /* if (!CookieService.getCookieData('exitIntentShown')) { } setTimeout(() => { }, 1000);*/ document.addEventListener('mouseout', mouseEvent); /** Common Exit Popup End */ $('#entr_ppup').on('click', function() { $(this).modal('hide'); }); }); /*refferal_url*/ $( document ).ready(function() { var modalShown = sessionStorage.getItem('modalShown'); if (!modalShown) { setTimeout(function() { $('#entr_ppup').modal('show'); sessionStorage.setItem('modalShown', true); }, 1000); // 1000 seconds delay (1000 * 1000 milliseconds) } var pageURL = $(location).attr("href"); if (pageURL.indexOf("rf_url") > -1) { var rf_url_data = pageURL.split('?rf_url').pop(); rf_url_data = rf_url_data.replace("=https", "https"); rf_url_data1 = rf_url_data.replace(/&utm_source/, "?utm_source"); $('.refferal_page_check').val(rf_url_data1); //console.log('Referral URL on other page : ' + rf_url_data); $("body a").click(function(){ //alert('teter'); var class_1 = $(this).hasClass('navigation__link'); if(class_1 == true || $(this).hasAttr('data-bs-toggle')) { //console.log("class exist "+class_1); } else { var is_utm_srouce = $(this).attr('href'); var new_href = is_utm_srouce+'?rf_url='+rf_url_data; $(this).attr("href", new_href); } }); } else { if (pageURL.indexOf("utm_source") > -1) { console.log('utm is exist'); $('.refferal_page_check').val(pageURL); $("body a").click(function(){ var class_1 = $(this).hasClass('navigation__link'); if(class_1 == true || $(this).hasAttr('data-bs-toggle')) { // console.log("class exist "+class_1); console.log(class_2); } else { var is_utm_srouce = $(this).attr('href'); if(is_utm_srouce.indexOf("utm_source") > -1) { //alert('url has utm source'); } else { //alert('no utm source'); pageURL = pageURL.replace("?", "&"); var new_href1 = is_utm_srouce+'?rf_url='+pageURL; $(this).attr("href", new_href1); } } }); } } $.fn.hasAttr = function(name) { return this.attr(name) !== undefined; }; });