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Customer Support

As the platform administrator, you have access to all of the ongoing discussions on the platform through this section. You will discover every detail about the two participants, the date of the chat, and the nature of the current conversation. Through the “Customer Support” feature, the admin gains the ability to access reports submitted by customers and address their queries effectively.

To initiate the process of adding customer support, the admins are required to follow these steps:
Step 1 – Begin by providing a reason for the customer support request.
Step 2 – Proceed by submitting the provided information.

Once these steps are completed, the admins can efficiently manage and address customer queries through the customer support feature. In the Customer Support Feature, the admin can see the list of details of a particular complainant with their image and name. They can also view the reason and description of
the complaint.

The status tab refers to the status of the complaint, the admin can change the status from pending to resolved and vice-versa.