Chat with us, powered by LiveChat

Settings Get Support 24/7

Plugins

The Plugins section is your command center for integrating essential external services into your delivery system. It’s cleanly organized into 5 tabs:

  • Payment Gateway
  • SMS Gateway
  • Third Party
  • Email Gateway
  • Calling Gateway

Each tab lets you toggle between multiple service providers and enable/disable them with just a switch.

Under Payment Gateway, you’ll see popular services like Stripe, RazorPay, GreenPay, Dibsy, and many others. Each plugin block includes:

  • A short description about the gateway
  • A toggle switch to enable or disable
  • A “Free” tag to indicate no added cost
  • An eye icon to preview

while tapping on the eye button, you can see a pop-up will open. There you can see

Here you can enter

  • Secret Key
  • Public Key
  • Stripe Connect(yes/no)
  • Payment Method(automatic/manual)
  • Gateway Tax Paid By(admin/merchant)
  • Payment Frequency(monthly/weekly)
  • dayOfPay
  • Select the toggle for Google Pay, Apple Pay, both
  • Payment Charges (%)
  • Additional Charges (Flat)
  • CountryCode
  • Merchant Name
  • Environment

At the bottom two buttons are there ‘submit’, ‘cancel’

Under SMS Gateway, you’ll see popular services like Twilio, Sinch etc. With a toggle-based activation system and form-based credential input, enabling these services is as easy as flipping a switch and pasting in keys or tokens.

While tapping over the eye button you can see a pop up will open. There you can see

By entering your sender number, Account SID, and Auth Token. Once configured, you can send real-time alerts to users.

Under Third Party, you’ll see popular services like Firebase Private Key, Zendesk.

While tapping on the eye button, you can see a pop-up will open. There you can see

Just paste your Firebase JSON key and submit!

Under Email Gateway, you’ll see popular services like SendGrid, MailChimp, Node Mailer etc.

while tapping on the eye icon to open the configuration modal. There you can see

Enter details like SendGridFromEmail and SendGridKey, and hit Submit to activate.

Under Calling Gateway, you can automate voice calls and manage IVRs with Exotel or Twillio.

while tapping on the eye icon to open the configuration modal. There you can see

Configuration fields include API Keys, API Token, Sub Domain, SID, Caller ID, and Caller Type. Once filled, hit Submit to go live.

Booking AllocationDriver Document

FAQ's

The Plugins section manages all major third-party integrations that power essential features like payments, SMS, emails, calling, and support tools on the platform.

There are five key types of integrations:

  • Payment Gateway Integration

  • SMS Gateway Integration

  • Firebase & Zendesk (for real-time updates and support)

  • Email Gateway Integration

  • Calling Gateway Integration

A payment gateway integration allows users to make secure online payments. The platform supports providers like Stripe, Razorpay, PayPal, and more.

Clients can choose their preferred provider by submitting their account credentials.

It enables the platform to send important messages via SMS, such as OTPs, alerts, and order updates. Supported providers may include Twilio, MSG91, and others.

  • Firebase helps manage real-time updates and user authentication.
  • Zendesk is used for customer support, enabling chat, ticketing, or helpdesk functionalities.

The email gateway handles all email-based communication on the platform — like verification emails, notifications, order status, and more. Providers like SendGrid, Mailgun, or custom SMTP can be integrated.

This allows the dispatcher or users to initiate voice calls (e.g., between drivers and customers). Services like Twilio Voice or other VoIP providers can be integrated.

Yes, the system supports all these integrations by default. However, to activate them, the client must provide their own API keys or credentials for the selected service provider.

Clients need to share specific API keys or authentication credentials for the services they wish to activate.

For example:

  • Stripe: Publishable and Secret Keys
  • Twilio: Account SID and Auth Token
  • Mailgun: Domain and API Key

Yes. The platform is flexible. Clients can select the provider they prefer (from the supported list), and integrations will be configured using their credentials.

Yes. Once activated, the third-party services will work across relevant user flows – such as payments for drivers, SMS for users, emails for partners, and support for all.

No coding or setup is required by the client. They simply need to submit their credentials to the admin or technical team, who will configure it within the system.

Yes. At any time, the client can provide new credentials to switch providers or update existing ones. The admin can reconfigure the integration accordingly.

The integration will remain inactive for that service. For example, without SMS credentials, no SMS-based OTP or alerts will be sent until setup is complete.

Yes. Each third-party provider has its own pricing model. The platform does not charge for integration but clients will pay the provider directly based on usage (e.g., number of messages, calls, or transactions)

Footer Image