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The Customer Support section helps the admin monitor and manage all the queries raised by customers. Here, admins can view query details, update their status (Pending, Ongoing, Resolved), and provide clarifications if needed.

For every query, the panel displays:

• Current status (Pending, Ongoing, Resolved)
• User name and image
• Title of the query
• Reason provided by the user
• Admin’s response or clarification (Admin Reason)
• Additional user images (if any)
• Detailed description of the query

The admin can manually change the status of a query directly in the panel:

• Change from Pending to Ongoing when the issue is being worked on
• Change to Resolved once the query has been fully addressed

Yes. The admin can add new preset reasons so users can select them instead of typing manually. This helps categorize queries better and speeds up resolution.

At the top section of the Customer Support panel, there is an option to add reasons:

• Enter the reason title (e.g., “Delay”)
• Click Submit

The new reason will then appear in the list for users to choose from.

Currently, new reasons can be added to the list, but editing or deleting existing preset reasons depends on platform permissions and version updates. Generally, you can always add new relevant reasons as needed.

Preset reasons standardize query categories, help the support team quickly identify the nature of the issue, and reduce the time taken to resolve customer concerns.

Only the admin (and sub-admins with permission) can view, manage, and update the status of queries. Customers can only view their own query history and status on their side.