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Service Requests

Managing all your platform’s orders is simple and intuitive with the Service Requests section in the QuickOrders admin panel.

At the top-left corner of the Service Requests interface, you’ll see three filter tools that help refine your order view:

  • Payment Mode Filter (Card, Cash, Google Pay, Apple Pay,Wallet)
  • Date Range Selector
  • Search Bar

 

On the right corner, you’ll find two important action buttons:

  • Create Request
    Tapping this opens a pop-up form where you can manually create a new order by filling in:

  • User Details: Name, Phone Number, Address
  • Payment Type: Choose from available options
  • Select Provider
  • Hit Save to submit the new order.

 

  • Export Button
    Use this to download order data for reporting or analysis.

 

Below the filter and action bar, you’ll find multiple order status tabs. These help you track orders by their current state: Pending, Accepted, Ongoing, Cancelled, Completed, Scheduled/Recurring, All

Tapping any of these tabs reveals a grid of order cards, each showing summarized order information.

Each order card provides a quick-glance glance of key order details:

  • Order Status (Pending, Accepted, etc.)
  • Payment Mode
  • Service Provider
  • Order Number
  • Customer Mobile Number
  • Driver Details (Name, Phone)
  • User Details

 

You’ll also find a flash card inside each order tile, highlighting:

  • Products and its variant
  • Quantity
  • Total Amount

 

Driver Details – Expanded View
If you tap on Driver Details within any order card, a detailed interface slides out from the corner, displaying comprehensive order and delivery info:

  • Service Provider Name
  • Order Number
  • Estimated Delivery Time
  • Product
  • Variant
  • Quantity
  • User & Driver Details (Name, Phone, Email)
  • Pickup Address
  • Delivery Address
  • Total Amount Breakdown
SubscriptionsProvider Types

FAQ's

The Service Request section enables the admin to view, manage, and monitor all the orders and service requests initiated by users. It provides complete visibility into each order’s status, type, payment mode, user/provider details, and actions that can be taken on each request.

Service requests are divided into the following categories:

  • Pending: Awaiting provider acceptance
  • Accepted: Accepted by provider but not yet started
  • Ongoing: Service is in progress
  • Canceled: Service has been canceled
  • Completed: Service has been successfully completed
  • Scheduled: User scheduled the service for a future time
  • Recurring: Services that repeat periodically
  • All: Displays every service request regardless of status

Each service card displays:

  • Service status (e.g., pending, completed)
  • Payment mode (cash, wallet, etc.)
  • Provider name, order number, and user phone
  • Driver details (name, address)
  • User details (name, address)
  • Order timestamp
  • Total amount

Action buttons (e.g., Accept, Cancel for pending orders)

Clicking on any service card opens a detailed view, including:

  • Order number, service type, pricing
  • User’s full contact details
  • Driver’s details
  • Pickup and delivery addresses
  • Delivery instructions (if any)
  • Total bill and amount charged

Yes, admins can apply filters by:

  • Payment mode (cash, card, Google Pay, etc.)
  • Date range (e.g., view all services between June 1 to June 30)
  • Predefined time filters (e.g., today, last 7 days, last month)
  • Search by username or service type
  • Filter by subscription plans

Yes. Admins can click the Export button to download the full list of visible service requests into their local system for offline analysis or reporting.

Yes. Admins can create a new order by:

  • Entering user details (name, number, address)
  • Selecting payment type (Pre/Post-payment)
  • Choosing provider, outlet, and service type
  • Adding quantity, discount (if any), and additional charges
  • Choosing whether the order is scheduled or instant
  • Once submitted, the request appears in the Accepted section directly.

  • Scheduled Orders: The user chooses a specific date and time for service. These appear in the Scheduled section.
  • Instant Orders: Services are requested immediately and proceed through the usual Pending > Accepted > Ongoing > Completed flow.

Canceled requests are automatically moved to the Canceled section. The full cancellation reason, if any, can be viewed in the order details.

Yes. The admin has the option to Accept or Cancel any pending order directly from the interface, bypassing the need for provider intervention.

Yes. While creating a manual order, the admin can apply:

  • Discounts (either in percentage or fixed currency)
  • Additional charges (optional charges for service customizations, distance, etc.)

No, service details such as provider, address, or amount cannot be edited once a request is confirmed. However, the admin may cancel the request and generate a corrected one if needed.

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