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The Status Configuration section allows the admin to define, customize, and control each stage of an order or booking on the platform — from pending to completed or canceled. It ensures that both users and providers experience clear and timely status updates.

Yes. Each status label (e.g., “Request Accepted” or “Completed by Admin”) can be renamed by clicking into it and editing the label text. This allows you to match your brand tone or simplify language for better user understanding.

You can use the toggle switch next to each status in the list. Turning the toggle ON enables the status; turning it OFF disables it from appearing on the user-facing app.

The Notification Title defines what notification message is shown to the user when the status is updated. For example, when an order moves from “Pending” to “Accepted,” the user might see a push notification titled “Your request has been accepted.”

Yes. For each status, there’s a toggle that allows you to enable or disable email notifications along with the regular in-app notification.

For each status, you can define a cancellation charge percentage. This means if the user cancels the order when it is in that status, the specified percentage of the total order amount will be deducted as a cancellation fee.

You can define a cancellation time window in seconds for each status. This setting determines how long the cancellation button remains available to the user after the order moves into that status.

Yes. By setting the cancellation button display time to zero or by disabling cancellation options for certain statuses, you can prevent users from canceling once the service has moved into a specific stage (e.g., “Ongoing” or “On The Way”).

If you deactivate a status, it will no longer appear on the frontend or be available for future workflows. However, previously placed orders using that status will retain it in their history.

The platform provides a predefined set of status types, which can be renamed, toggled, and configured, but you cannot add completely new status categories from this section.

Yes. Status updates and configurations affect both ends of the service — customers see booking progress, while providers or delivery partners track operational steps. Proper configuration ensures smooth service flow.