Chat with us, powered by LiveChat

QuickGrocery Get Support 24/7

Customer Support

Effortlessly manage and respond to customer queries raised through the Customer Support platform.

Here you can

  • Search using keywords to find anything fast
  • Open tickets to reply to or assign

Support Tickets Overview

Each ticket includes:

  • Name of the customer who raised the query
  • Subject & message of the issue
  • Time of ticket creation
  • Current ticket status (like “Pending” or “Resolved”)

+Add Reason
At the top left corner, there is a tab for ‘Add Reason’

Provide a reason for the customer support request and proceed by submitting the information.

SubadminCMS Pages

FAQ's

The Customer Support section allows the admin to view, manage, and resolve queries raised by users. It acts as a centralized ticketing system where the admin can also update the status of each issue.

Only those queries that have been raised by users from the customer side are listed. Each query contains the user’s details, the query title, preset reason, user’s description, and optionally, a supporting image.

Preset reasons are predefined issues or topics that customers can select when submitting a query (e.g., Delay in Order, Wrong Item Delivered). These simplify the user experience and help admins categorize and resolve issues faster.

Yes. The admin can add, edit, or delete preset reasons directly from the panel. These will immediately reflect on the customer side for future queries.

Yes. Users can choose a preset reason or write their own custom description while submitting the query.

There are three main statuses:

  • Pending – The issue is newly raised and awaiting review.
  • Ongoing – The issue is under review or being worked on.
  • Resolved – The issue has been addressed and closed.

Admins can update the status from the panel as the query progresses.

The Admin Reason is an optional internal comment or note provided by the admin while resolving or responding to a query. It helps document how or why a resolution was made.

The current functionality focuses on status updates and reason tagging. Descriptive responses can be added using the Admin Reason field.

If the customer attaches an image while submitting the query, it will be visible to the admin within the ticket. This helps provide visual context to the issue.

No, but the admin can mark them as resolved once the issue is handled. There is currently no option to delete user-raised tickets, ensuring a record is maintained.

Once the status is updated to Resolved, it is locked from further editing. The query remains in the history for future reference.

Admins should:

  • Regularly check for new pending queries
  • Respond or add admin reasons
  • Keep preset reasons updated
  • Use the status system to track progress and ensure timely resolution.
Footer Image