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Orders

Orders panel is your one-stop dashboard to manage every single order with precision and ease.

At the very top, you’ll find a clean and powerful filter bar to narrow down your search quickly:

  • Select Payment Mode: Choose between payment methods like Cash, Online, or Wallet.
  • Select Outlet: If you manage multiple branches, pick the one whose orders you want to view.
  • Search by Username or Order No.: Enter customer name or order ID to find specific records fast.
  • Date Filter: Select a Start Date and End Date to track orders over time.
  • Create Order: Manually add an order by tapping this button

Below the filter and action bar, you’ll find multiple order status tabs. These help you track orders by their current state: Pending, Accepted, Ongoing, Cancelled, Completed, Scheduled/Recurring, All

Tapping any of these tabs reveals a grid of order cards, each showing summarized order information.

Each order card provides a quick-glance of key order details:

  • Order Status (Pending, Accepted, etc.)
  • Payment Mode
  • Restaurant Brand
  • Order Number
  • Customer Mobile Number
  • Driver Details (Name, Phone)
  • User Details

You’ll also find a flash card inside each order tile, highlighting:

  • Order Time
  • Order Date
  • Total Amount

Driver Details – Expanded View

If you tap on Driver Details within any order card, a detailed interface slides out from the corner, displaying comprehensive order and delivery info:

  • Service Name
  • Order Number
  • User & Driver Details (Name, Phone, Email)
  • Pickup Address
  • Delivery Address
  • Total Amount Breakdown

You can also export that data.

On the right corner, you’ll find ‘create order’ button:

Tapping this opens a pop-up form where you can manually create a new order by filling in:

  • User Details: Name, Phone Number, Address
  • Payment Type: Choose from available options
  • Select Outlet
  • Select Service
  • Hit submit
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FAQ's

When a customer places a new service request, the order first appears in the Pending section of the Order tab. If it is a scheduled or recurring order, it will appear under the Scheduled/Recurring section.

Each order is displayed in a card format. Click on any card to open a detailed view from the right side. This view includes:

  • Customer and driver details
  • Pickup and service delivery address
  • Total paid amount
  • Booking and schedule time

To accept a service request, go to the Scheduled/Recurring or Pending tab, open the order card, and click on “Accept”. The order will then move to the Accepted section.

Yes. Once the order is in the Accepted section, you can use the chat icon on the order card to start a conversation with the customer directly.

If the provider is unable to mark the job as complete, the merchant can manually mark the order as completed from the Accepted section. The order will then move to the Completed section.

All cancelled service requests are automatically moved to the Cancelled section, where you can track and review them.

You can apply the following filters:

  • Payment Mode (Prepaid, Postpaid, Wallet, etc.)
  • Outlet selection (if managing multiple outlets)
  • Date range (e.g., from June 1st to June 15th)
  • Use these filters to view only the relevant orders.

Click on the “Clear” button to remove all applied filters and reset the order list view.

Yes. Click on “Create Order”. You’ll be prompted to:

  • Select or enter customer details
  • Choose payment mode (Prepaid/Postpaid)
  • Select outlet
  • Add services to the cart
  • Apply any discounts or additional charges
  • Optionally, choose a scheduled date/time

This is useful when a customer contacts the store directly instead of using the app.

Yes. While creating a manual order, select the “Schedule” option and choose the desired date and time for the service.

If a driver hasn’t been assigned, the driver field in the order card will appear empty. You can still accept the order and proceed with assigning a driver later.

Yes. Any discount or additional charge applied during manual order creation will instantly reflect in the subtotal amount shown above.

The dashboard gives merchants an at-a-glance summary of:

  • Total, pending, ongoing, and completed orders
  • Revenue and earnings
  • Direct links to order categories

It provides quick insights and easy navigation to manage orders more effectively.

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