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Booking

The Pickup Orders section is a crucial feature in the Dispatcher Panel, providing a centralized view and management hub for all delivery and ride requests.

Renaming Option

  • At the top, a pencil icon appears next to “Pickup Orders”.
  • Tapping it allows the admin to rename this section to a custom label (e.g., “Delivery Tasks” or “Transport Requests”).

Import/Export Options

At the top right corner, a dialog box icon allows:

  • Import Pickup Orders
  • Export Pickup Orders

Order Status Tabs

You’ll find six filter tabs displayed at the top:

  • Pending, Scheduled, On Going, Completed, Cancelled, and All.
  • Orders are shown in card format for clarity.

while tapping on any of those 6 buttons ‘Pending, Scheduled, On Going, Completed, Cancelled, and All’ you can see

A card having

  • Order Status (e.g., Delivered, Pending, Accepted, Way to Pickup, At Pickup, Picked, Way to Drop-off)
  • Pickup and Drop Address
  • Estimated Arrival Time
  • Trip Cost
  • Select (request for driver there by selecting drop down which shows available drivers)

While tapping on the status (e.g., Delivered, Pending, Accepted, Way to Pickup, At Pickup, Picked, Way to Drop-off)

You can see:

  • Pickup drop off address, Customer detail, Driver detail
  • Submissions Date & Time
  • Schedule Date & Time
  • No. of Trips
  • No. of Stops
  • Distance
  • Driver Fair
  • Fleet Commission

At the right corner of the interface you can see ‘view route’ button by tapping that a map will open

here you can make it to full screen, zoom in & zoom out also can map camera control

+Add New Order

Beside the import/export icon is an “Add New” button: Tapping it opens a form where you can:

  • Choose Customer
  • Select Vehicle Type (Economy Sedan, Sedan, Bike, SUV)
  • Set Pickup & Drop-off Location
  • Enter Contact Details
  • Add Special Instructions
  • Then, hit “Create Pickup Orders” to confirm.
DashboardVehicle

FAQ's

The Booking section allows dispatchers to view, manage, and track all bookings that have been accepted by the admin. It ensures smooth allocation to drivers and provides full visibility into the booking lifecycle—from pending to completion.

Once a booking is accepted by the admin, it is automatically allocated to drivers based on smart allocation algorithms that consider proximity, availability, and performance metrics.

  • Pending: Bookings that haven’t been allocated or accepted yet.
  • Scheduled: Future bookings with a specific scheduled date and time.
  • Ongoing: Live bookings currently in progress.
  • Completed: Finished bookings displayed with summary cards.
  • All: Includes every booking—pending, scheduled, ongoing, completed, and canceled.

Each card provides a quick snapshot including:

  • User Name
  • Booking ID
  • Pickup & Drop-off Address
  • Booking Status
  • Reference ID
  • Trip Time
  • Revenue or Trip Cost

Yes. Clicking on any booking card opens a detailed view showing:
Customer Details

  • Driver Information (with extended view option)
  • Trip Summary: Submission time, number of stops, distance covered
  • Financials: Driver fare, fleet commission, total delivery fee
  • Booking Timeline with timestamps for each status update
  • Real-time tracking option

The Booking Timeline offers a step-by-step breakdown of the booking journey—showing when it was accepted, when the driver was on the way, at pickup, at drop-off, etc., all with exact timestamps. This helps in tracking delays, ensuring accountability, and providing customer support.

Within the detailed booking view, there’s an option to track the driver’s live location and trip progress in real-time, which helps in operations monitoring and customer coordination.

Yes, the system allows you to export all booking details from the panel. This helps in generating reports, audits, and maintaining offline records.

Yes. There’s a “Create New Booking” option that allows dispatchers to initiate bookings manually if required—ideal for phone bookings, walk-ins, or VIP clients.

If a booking remains unaccepted, it stays in the Pending section. The dispatcher can then manually assign the trip or re-run the allocation logic.

In the detailed view, if a booking includes multiple stops, they will be listed and counted. The system also tracks the total distance covered and updates the fare accordingly.

The system auto-calculates the driver’s fare and, if the driver belongs to a fleet, it also displays the applicable fleet commission. This is part of the financial summary shown in the booking details.

Canceled bookings are still visible in the All section for reference and audit. However, they are excluded from real-time operations unless rebooked.

Yes, you can filter bookings based on their status or search using booking IDs, customer names, or date ranges to quickly find what you’re looking for.

Yes. If the automatic allocation fails or if you want to override the system, the dispatcher can manually assign a booking to a specific driver from the panel.

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