Top 10 Advanced Delivery Management Software Features You’ll Need in 2025

Market Overview: Delivery Management Software

The implementation of delivery management software in delivery businesses like retail, wholesale, e-commerce, food, etc., boosts the growth of delivery management software globally. Let’s explore some statistics and facts about the market.

According to Verified Market Research, the delivery management software market was valued at $2.17 billion in 2024.

It will reach $4.97 billion by 2031, projected to grow with an annual growth rate of 10.82% between 2025 and 2031.

The implementation of real-time shipment tracking can reduce delays by up to 58%.

Do you know over 30% of customers look for same-day delivery or last-mile delivery rather than waiting for 2-3 days?

Talking about the consumer demand, 84% of consumers would not shop with a retailer after a bad delivery experience, while 70% prioritize speed and convenience.

The global last-mile delivery market is projected to cross $200 billion by 2027.

Also Read: Logistics Evolution: The Impact of On-Demand Delivery Solutions

Why Advanced Features Are Crucial in Delivery Management Software

On-demand delivery software with advanced features like real-time tracking helps businesses operate smoothly and save time and money. Advanced features improve every step of the delivery process, which makes it faster, smarter, and more efficient.

Now, examine the 5 reasons why advanced features are crucial:

Enhanced Efficiency

The biggest reason to integrate advanced features is that it automates manual tasks like route planning and delivery tracking. As a result, it reduces human errors and speeds up deliveries. Advanced features allow team members to focus on essential work while the software handles routine tasks and makes the entire delivery process more efficient.

Reduced Costs

Features like route optimization and real-time tracking help businesses spend less on fuel and labor. Such features help avoid unnecessary trips and delays, which cut down operational expenses. Eventually, business owners generate more profits and competitive pricing for customers.

Improved Customer Satisfaction

Advanced features offer quick and reliable deliveries, which, of course, improve customer satisfaction. Delivery management software features like live tracking, automated updates, etc., keep customers informed and confident about products.

Customer trust and loyalty grow stronger when deliveries are on time and communication is clear, and this is possible with advanced features.

Streamlined Operations

Features of delivery management software help businesses streamline operations. It integrates different tasks into one platform, from order management to driver suggestions; everything runs smoothly. This reduces mistakes, improves communication, and keeps the whole delivery chain organized.

Data Driven Insights

Advanced features are crucial in delivery management because they offer data-driven insights. A well-designed software must have features like smart analytics and reporting tools that collect valuable data on delivery times, driver performance, and customer feedback.

This helps businesses find obstacles and ways to solve them. It also optimizes delivery strategies and boosts overall success.

Top 10 Must-Have Features in Delivery Management Software

In today’s fast-paced, on-demand environment, efficient delivery management can make or break your business. No doubt, the right software not only tracks packages or empowers drivers but also streamlines operations and delights customers.

Below you will find the 10 advanced features of logistics delivery management software that must be integrated to stay ahead of the competition and streamline business operations:

1Real-Time Route Optimization

Delivery software with route optimization is undoubtedly the most important feature of a delivery management system since it maximizes efficiency with every mile. It helps drivers take the fastest and most fuel-efficient routes by analyzing factors such as traffic, weather, and delivery priorities.

This offers several advantages, like reducing delays, saving costs, and improving on-time deliveries. Real-time route optimization is crucial for keeping customers satisfied and operations lean.

2AI-Powered Delivery Scheduling

AI-driven delivery scheduling is an essential feature for smarter scheduling with less guesswork. It uses algorithms and machine learning to allocate deliveries based on traffic patterns, customer preferences, driver availability, and, of course, historical data.

This feature helps delivery businesses lead to fewer delays, better resource management, and happier customers with more predictable deliveries. It increases efficiency, enhances fleet management, reduces operational costs, and improves customer satisfaction.

3Contactless Delivery Options

The contactless delivery option allows customers to receive deliveries without direct interaction with the delivery person. This often involves leaving the package on the customer's doorstep or designated location.

It is one of the crucial features that plays a crucial role in offering safety and convenience in modern times. It includes digital signatures, photo proof of delivery, and mobile payments. These tools ensure safety, reduce physical contact, and provide peace of mind for both drivers and customers.

4Driver Behavior Monitoring

Driver behavior monitoring tracks driver behavior with the help of GPS data and various sensors. It is one of the key advanced features that promote safety and performance on the road. This feature helps identify risky driving habits, track fuel consumption, or optimize routes.

It tracks driver habits such as speeding, harsh braking, idle time, etc. Through this, it not only ensures safety but also allows managers to provide training and reward good performance, and reduce vehicle wear and tear.

5End-to-End Order Tracking

Customers love to stay informed, and this feature does the same. End-to-end order tracking is one of the imperative features of a delivery management system that enhances transparency from dispatch to the doorstep.

It keeps customers updated on their order status in real time, which increases satisfaction and reduces support queries. This gives a significant advantage to businesses, such as fewer lost packages and better operational control.

6Customer Communication Tools

A customer communication tool is one of the must-have advanced features that keep customers in the loop, always. A well-designed on-demand delivery management system offers built-in messaging systems, SMS updates, and email notifications to ensure timely communication with customers.

This feature creates a positive customer experience throughout the delivery process and beyond. Whether it’s confirming an order or sending delivery ETAs, these tools enhance customer experience and reduce confusion.

7Smart Analytics and Reporting

Smart analytics and reporting are one of essential features that give data-driven insights to businesses for better decision-making. It offers a robust analytics dashboard that tracks KPIs like delivery times, costs, driver performance, and customer satisfaction.

The real-time data analytics and actionable insights provided by the feature help managers optimize operations, identify trends, and make strategic decisions to improve overall business efficiency.

8Scalable Multi-Channel Support

Scalable multi-channel support helps the application to grow seamlessly across platforms. Through this feature, your software would support multiple sales channels, including your website, app, or third-party marketplaces, without sacrificing efficiency and/or performance as they grow.

This functionality allows your business to scale and adapt to changing customer preferences with ease. Scalable multi-channel support ensures a reliable and consistent delivery experience, despite the platform they use.

9Dynamic Pricing and Cost Management

On-demand delivery software must incorporate dynamic pricing and cost management features since it helps generate more revenue. Profitability meets flexibility with the help of dynamic pricing tools. These dynamic tools adjust delivery fees based on distance, time, demand, or service level.

Combined with cost-tracking features, this ensures profitability without compromising customer value, especially during peak times or high-demand periods. This feature also ensures efficient resource allocation and customer satisfaction, along with profitability.

10Easy Third-Party Integration

The last feature in the list is none other than third-party integration. An easy third-party integration plug-in and power up the solution. Your on-demand delivery management software must integrate effortlessly with your existing solutions, like CRM, ERP, POS, or any other platform.

The integration capability of the software creates a unified workflow, which eliminates data silos and ensures smooth coordination across your entire business ecosystem. It streamlines operations, improves efficiency, and provides valuable insights.

Well, we’ve now examined the delivery software features. Now, explore some tips that will help you choose the right solution for your delivery business.

Also Read: Top 10 Logistics Delivery Software!

Tips to Choose the Right Solution for Your Delivery Business

There are some steps that you must follow to choose the right on-demand delivery management system for your business. From defining your business requirements to comparing pricing, examine the six tips:

Define Your Business Needs

The first thing you should do is consider your delivery volume, types of products, regions served, and delivery speed expectations. Ask a few questions of yourself, like, Do you need real-time tracking? Route optimization? Integration with e-commerce platforms?

Prioritize Must-Have Features

You must prioritize features that streamline and automate your business operations. For that, you must choose advanced features of delivery management software, including real-time route optimization, AI-powered delivery scheduling, contactless delivery options, end-to-end order tracking, etc.

Ensure Scalability

One of the best ways to choose the best delivery software is to choose a solution that can grow with your business. Choose software that can handle more deliveries, more locations, and multiple sales channels.

Check Integration Capabilities

Software with integration capabilities is crucial for seamless communication and data exchange between different systems. Software integration streamlines workflow, centralizes information, and enables better decision-making by connecting existing software or applications.

Prioritize User Experience

You should test the interface of your software for both dispatchers and drivers. Remember, a simple and well-designed user interface reduces training time and minimizes errors, and plays an essential role in enhancing user experience.

Compare Pricing Models

When comparing pricing models while choosing software, look for transparent pricing with no hidden costs. Apart from that, compare value, not just cost, since it will save money in the long run.

Cost to Develop a Delivery Management Software

Delivery management software development cost may range from $5,000 to $40,000, depending on the software’s complexity. This is the white-label delivery software cost; however, a custom solution is more expensive than this.

Note: A white label is a ready-made solution, and a custom or advanced delivery management software is built from scratch.

Custom delivery software costs you somewhere between $20,000 and $120,000, depending on the app and the complexity of the features. Some more factors majorly affect the development cost, which include

• Project complexity and scope
• Development team expertise and location
• Technology stack and tools
• User experience and interface
• Third-party integrations
• Compliance and security
• Post maintenance and support

Let’s analyze the cost to build a delivery management system by analyzing a table:

Launch Your On-Demand Delivery Software With Advanced Features!

In today’s highly competitive marketplace, a competitor can leave you behind if you delay integrating digital solutions into your business. Eventually, it is crucial to launch a delivery management software with advanced features quickly and effectively. With Quickworks, an on-demand app development company, you can achieve this.

Quickworks helps you gain access to a powerful, ready-to-deploy platform that combines advanced features like real-time route optimization, AI-driven scheduling, end-to-end tracking, etc., designed to enhance delivery efficiency and customer satisfaction.

We offer Quickdelivery, a ready-made solution that can be customized and scaled as per business requirements. Whether you’re a startup or scaling enterprise, Quickworks enables you to launch fast without compromising on performance and customization.

Our robust solution is built for flexibility, affordability, and future growth. So what are you waiting for? Launch your on-demand delivery management software and stay ahead in the competitive delivery landscape.

Start delivering smarter, faster, and more efficiently with Quickworks by your side.

Frequently Asked Questions(FAQs)