Settings Get Support 24/7

The Status Configuration section allows admins to define and manage the different statuses that appear to users and drivers throughout the order or ride process, such as Pending, Accepted, Driver On The Way, and Completed.

Yes, you can edit the label of each status to match your platform’s preferred terminology. For example, you can change “Pending” to “Looking for a Driver.”

The Title field lets you assign a descriptive or user-friendly name to each status. This is typically used internally or in notifications.

You can use the toggle switch next to each status to enable or disable email notifications. When turned on, an email will be sent automatically to users when that status is triggered.

Yes. You can set cancellation rules such as the cancellation time window (e.g., within 15 seconds of ride start) and the cancellation fee (either a fixed amount or a percentage of the total ride cost).

Yes, users will see applicable cancellation fees during the cancellation process based on the configuration you’ve set.

Yes, the configured statuses and notifications apply to both user and driver applications wherever applicable.

Yes, always click the Save button after making any changes to ensure the updates are applied to your platform.

By default, the system supports a fixed set of statuses. For additional custom statuses, you may need to contact the development team or check if your system version supports status expansion.

If notifications are disabled, users and drivers will still see the status change in the app, but no email or external alerts will be sent.