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The Customer Support section allows the admin to view, manage, and resolve all user-raised queries or complaints submitted through the app. It centralizes user support operations for efficiency and quick resolution.

Each ticket includes:

• User profile image and name
• Ticket title and detailed description
• Reason selected by the user
• Status (Pending, Ongoing, or Resolved)
• Admin’s added resolution note or reason

Yes. The admin can manually update a ticket’s status from:

• Pending → issue newly raised
• Ongoing → currently being addressed
• Resolved → issue has been successfully addressed

There is a “View More” option for every ticket. Clicking it reveals the complete user-submitted description for better understanding and resolution.

Predefined reasons are a set of common support categories (e.g., Delay in Pickup, Wrong Delivery). Users select one when raising a complaint. It helps streamline ticket classification and enables faster admin response.

Yes. The admin can:

• Add new reasons
• Edit existing reasons
• Delete unnecessary or outdated ones
  These reasons are shown as selectable options on the user app during ticket submission.

Yes. Any reason added in the admin panel will automatically appear in the dropdown list when a user goes to raise a new support ticket from the app.

Yes. While users must select a predefined reason, they can also add a custom description explaining their specific issue in more detail.

Once a ticket is marked Resolved by the admin, it is logged for record-keeping. Admins can still view its full history, including resolution notes.

While not explicitly mentioned in the panel, the admin is expected to regularly monitor this section. Notification or email alerts can be added if required as a custom feature.