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Orders

Orders panel is your one-stop dashboard to manage every single order with precision and ease.

At the very top, you’ll find a clean and powerful filter bar to narrow down your search quickly:

  • Select Payment Mode: Choose between payment methods like Cash, Online, or Wallet.
  • Select Outlet: If you manage multiple branches, pick the one whose orders you want to view.
  • Search by Username or Order No.: Enter customer name or order ID to find specific records fast.
  • Date Filter: Select a Start Date and End Date to track orders over time.
  • Create Order: Manually add an order by tapping this button

Below the filter and action bar, you’ll find multiple order status tabs. These help you track orders by their current state: Pending, Accepted, Ongoing, Cancelled, Completed, Scheduled/Recurring, All

Tapping any of these tabs reveals a grid of order cards, each showing summarized order information.

Each order card provides a quick-glance glance of key order details:

  • Order Status (Pending, Accepted, etc.)
  • Payment Mode
  • Restaurant Brand
  • Order Number
  • Customer Mobile Number
  • Driver Details (Name, Phone)
  • User Details

You’ll also find a flash card inside each order tile, highlighting:

  • Order Time
  • Order Date
  • Total Amount

Driver Details – Expanded View

If you tap on Driver Details within any order card, a detailed interface slides out from the corner, displaying comprehensive order and delivery info:

  • Restaurant Name
  • Order Number
  • Estimated Delivery Time
  • Item Order List
  • Add-Ons
  • User & Driver Details (Name, Phone, Email)
  • Pickup Address
  • Delivery Address
  • Total Amount Breakdown

You can also export that data.

On the right corner, you’ll find ‘create order’ button:

Tapping this opens a pop-up form where you can manually create a new order by filling in:

  • User Details: Name, Phone Number, Address
  • Payment Type: Choose from available options
  • Select Outlet
  • Select Product
  • Hit submit
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FAQ's

The FAQ section displays a list of frequently asked questions and their answers, curated by the admin, to help merchants quickly resolve common doubts related to the platform and operations.

All FAQ content (both questions and answers) is provided and managed by the platform admin. Merchants do not have editing access.

Yes. If a merchant feels that a particular answer is outdated, unclear, or wants to suggest a new question, they can contact the admin team directly to request an update.

 

Each FAQ includes:

  • A question title

  • A detailed answer

A toggle to Read More or Read Less for long responses

As of now, FAQs are listed in a simple scrollable format without advanced search. However, merchants can easily navigate through all available questions.

The FAQ section is available under the merchant panel on the QuickWorks platform, usually listed in the sidebar or support/help menu.

FAQs are generally standard for all merchants, but the admin may choose to publish specific FAQs relevant to different merchant types (e.g., restaurants, grocery, etc.).

Currently, there is no automated notification, but the merchant can revisit the FAQ section to check for updates. Critical updates may be communicated through the notification module.

Yes, merchants can freely refer to or copy FAQ content internally to train their staff or create SOPs, as the content is meant for support and guidance.

If your concern is not covered in the FAQ section, you should contact the platform admin or customer support directly to raise a ticket or get personalized assistance.

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