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Driver Document Management is a feature that allows the platform to collect and verify essential documents from drivers during onboarding. This ensures compliance with legal and platform requirements before a driver is allowed to operate.

By default, the system supports documents such as:

• National ID
• Driving License
• Civil ID (optional)

Admins or dispatchers can add more documents as needed.

Yes. While adding or editing a document type, you can set the requirement type as:

• Front only
• Back only
• Both front and back

This helps ensure you gather all necessary document parts.

Yes. Documents can be marked as mandatory, and drivers will not be able to complete onboarding or access the platform until all required documents are uploaded.

Yes. For each document, you can make the following fields required:

• Document Number
• Issue Date
• Expiry Date

These fields help with validation and expiry tracking.

Yes. All document types can be:

• Edited to change requirements or field values
• Deleted if they are no longer needed

Changes are reflected immediately across the platform.

Yes. You can define:

• Notification frequency (e.g. every 2 minutes after expiry is detected)
• Notification trigger days (e.g. notify 1 day before expiry)
• Notification title and content for clarity

These alerts ensure timely renewals by drivers.

When a new document like Civil ID is added and marked as mandatory:

• It becomes part of the onboarding checklist
• Drivers must upload it before accessing the platform
• Notifications (if configured) will be sent accordingly

Yes. While adding a document, you can assign it to:

• A Driver
• A Vehicle

This helps segregate and manage both driver-specific and vehicle-specific documents separately.

These settings are managed by:

• Dispatchers
• Platform Admins

They have access to the dashboard to add, edit, delete, or review document submissions.

Yes, if you’ve enabled expiry tracking and set up notification preferences, drivers will automatically receive alerts before expiry, prompting them to renew and re-upload.

Yes. Based on your platform’s configuration, document verification can be:

• Manual (by an admin or dispatcher)
• Automatic (if you integrate verification services or choose to auto-approve uploads)

Yes. If a document becomes required after onboarding, the system will:

• Prompt the driver to upload the document on login
• Restrict platform access until the document is submitted and approved

No. You can add as many driver document types as needed, depending on your operational or regulatory requirements.

Yes. Each driver profile includes a document dashboard where admins can:

• See which documents are submitted
• View their status (approved, expired, pending)
• Take actions like send reminders or deactivate access