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Sub Admin

The Sub-Admin section is your command center for team access control—perfect for delegating responsibilities while keeping control centralized.

You’ll see two tabs:

  • Role & Configuration
  • Manage Sub-admin

Role & Configuration

Here you’ll see a list of roles along with:

  • Role Name
  • Sub-admin Count (how many users are assigned to the role)
  • Action (edit/delete)

+ Add Role

Click the “Add Role” button at the top-right. You’ll be taken to a role-creation page.

Here’s what you’ll set up:

Role Name: Define what this role is called (e.g., “Pickup Manager”).

Four Main Access Sections:

Each section includes access levels like View, Add, Edit, Delete for each module.

  1. BasicControl core features like:
    • Dashboard
    • Pickup Orders
    • Vehicles
    • Packages
    • Drivers
  2. SettingsFine-tune system configuration access:
    • General Settings
    • Customize
    • Pickup Order Allocation
    • Plugins
    • Driver Documents
    • CMS
    • Walkthrough
    • Vehicle
    • Status Configuration
    • Tax
  3. ReportsGrant permission to view business metrics:
    • Payouts
    • Pending Payouts
    • Active Areas
    • Fleet Earning
    • Precise Reports
  4. ToolsProvide access to business tools:
    • Referral & Earn
    • Surcharge

Save Button at the bottom ensures your settings are locked in

CMSWalkthrough

FAQ's

The Sub-Admin module allows the dispatcher to create and manage sub-admins—team members who can assist with specific tasks such as handling bookings, reports, or allocations. It also enables assigning roles, defining access permissions, and controlling credit distribution if applicable.

Yes. You can create multiple roles with different permissions (e.g., view bookings, manage reports, allocate tasks) and assign them to each sub-admin based on their responsibilities.

For each sub-admin, you can:

  • Edit their details
  • Block/Unblock access
  • Delete the sub-admin

Change their assigned role at any time

Go to the Roles & Configuration section, enter a role name, and select specific permissions (like access to bookings, reports, or allocation settings). Save the role, and it will be available for assignment.

Permissions include:

  • Viewing and editing bookings
  • Access to reports
  • Allocation settings
  • Credit distribution (if enabled)

You can toggle access for each module independently.

Navigate to the Manage Sub-Admins tab and fill out the required fields:

  • Name 
  • Email 
  • Phone number 
  • Zone or shift 
  • Select a previously defined role 
  • Set or use a default password

Click Add to create the sub-admin.

Yes. While creating or editing a sub-admin, you can assign them to a specific zone or shift to limit their access based on geographic or operational boundaries.

Yes. In the Manage Sub-Admins tab, you’ll see a complete list including:

  • Sub-admin name 
  • Email 
  • Phone 
  • Assigned role 
  • Status (Active/Blocked) 
  • Actions (Edit/Delete)

Yes. You can block a sub-admin without deleting them. This restricts their access to the platform. You can unblock them anytime.

No. Each sub-admin can only be assigned one role at a time, but you can create custom roles with multiple permissions if needed.

Yes. Once you update a sub-admin’s role or permissions, the changes are applied immediately and will reflect on their next login.

Yes. While editing the sub-admin’s profile, you can reset their password manually or reassign the default password.

This depends on your platform setup. If enabled, admin logs or activity reports may show actions taken by sub-admins. Contact support for this feature.

If notification settings are enabled in your system, sub-admins can receive automated emails when their account is created, updated, or blocked/unblocked.

This depends on your security settings. The account may be temporarily locked or flagged. Admins can unlock or reset the password manually.

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